25 May 2000 Media Statement
Government response to beneficiary advocacy groups
The first phase of changes to the way the Department of Work and Income deals with those receiving benefits was outlined
today by Social Services and Employment Minister Steve Maharey.
Mr Maharey said the initial Government response to issues advocacy groups had raised dealt with various changes to the
way Work and Income operates, and also delivered extra help in this year’s Budget through the Special Benefit programme
and with more hours of childcare.
The standard $5 deduction from the Special Benefit would be stopped from 1 July, and the number of childcare subsidy
hours that could be claimed increased from 30 hours a week to 37 hours a week from 1 February 2001.
Mr Maharey said the Government would also introduce legislation this year to scrap the work capacity trial, scrap the
Community Wage and establish an Unemployment Benefit and Sickness Benefit, and make community work voluntary.
“The Government and benefit advocacy groups have made it abundantly clear we are looking for a culture change at the
Department of Work and Income. These are the first steps in that change, and a sure sign that the Department is
responding to those concerns.
“I am committed to changing the way the benefit system is administered and to the treatment those receiving benefits can
expect from the Department of Work and Income.
“Advocacy groups, the Government and the Department will continue working together to make improvements to the
organisational culture and practices of the organisation,” he said.
Mr Maharey said Government did not have to await its full response to the Hunn Review, due later in June, to begin
improving the service those on benefits received from the Department of Work and Income. A number of proposals advanced
by benefit advocate groups, which can be implemented at no extra cost, are being actioned immediately, while a further
series of proposals requiring additional Government expenditure will require much more careful consideration.
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Changes already in place or currently being implemented at Department of Work and Income are:
a process has been put in place to re-examine all debts established over $5,000, including a check by a person not
involved in the original decision;
the Benefit Review Committee process has been reviewed and improved procedures established;
renaming the Benefit Crime Units as Benefit Control Units. The way benefit control statistics are reported is also
being looked at to ensure they are as fair and accurate as possible;
reviewing the existing procedures and practices of benefit control officials;
revisiting existing debt cases where overpayment is being recovered at a rate exceeding $40 per week;
those receiving benefits will no longer be referred to as “customers”. Following research and discussion with those
receiving benefits, the word “client” is to used as the generic term when referring to people receiving or applying for
assistance. However Department of Work and Income staff will be referring to people as they are, for example, as a job
seeker, a superannuitant, or a student;
ensuring that benefit advocates contribute to the re-development of Department of Work and Income policy and
procedures manuals; and
assessing changes to the Department's computer generated letters.
Mr Maharey said other areas were still being looked at, for example the Department was seeking Government approval not
to have to try and recover small debts that are uneconomic to recover.
“It is wrong that a widow receives a letter demanding the return of a minor overpayment made to her deceased husband,”
said Mr Maharey.
The Department of Work and Income is also encouraging more contact on a regional basis between it and benefit advocacy
groups. A number of constructive meetings have already taken place between regional commissioners and the groups.
Mr Maharey said the government was helping those on benefits through a number of ways that provided them with both
security and opportunity, such as cheaper rents for State tenants and improved skills and educational opportunities. The
Budget next month would reveal more of the employment package.
“It is now up to individuals to take up the opportunities that become available,” said Mr Maharey.
ENDS