INDEPENDENT NEWS

Trust in insurers and banks at 'crisis' point - regulator

Published: Fri 7 Sep 2018 03:38 PM
2:14 pm on 6 September 2018
Madison Reidy, Business reporter
The financial industry is facing its biggest public trust "crisis" in a decade, says the chief executive of the Financial Market's Authority.
Rob Everett has told an industry conference that banks and insurance firms have put profit above customers, and the public knew it.
He compared the level of trust in their companies to the same low level seen during the great financial crisis in 2008.
"What we're in now is the second phase of the financial crisis, and certainly a crisis in trust. Trust is clearly on the decline again, and it's a currency that at least in some quarters, does seem to has lost its value."
Mr Everett said banks selling a full range of financial services, from mortgages to life insurance, had become supermarkets which had failed to deliver.
He urged firms to become customer-focused and drill morals into frontline staff who often made life-affecting financial decisions for customers.
He said managers needed to lessen their focus on profit and accept that it would hurt sales.
"Shareholder expectations, which emphasise short-term earnings over long-term value, I think that's driven, or at least encouraged, boards and managements to operate beyond the bounds of what is decent and what is right," he said.
Mr Everett said change would be difficult, especially when it was not the norm. However, he said frustration was growing with the industry's slow rate of change, and the authority would soon crack down on companies that "talk a big game" but did not act.
"What does happen in financial services, is an insidious slide into, 'it feels a bit tacky, but everyone else is doing it and we can't afford to be left behind'.
"My message to you would be, have some faith in the long-term power of trust."
Mr Everett said the regulator also to do more to lift public trust in its ability too.
RNZ
New Zealand's public broadcaster, providing comprehensive NZ news and current affairs, specialist audio features and documentaries.
Radio New Zealand is a Crown entity established under the Radio New Zealand Act 1995. Radio New Zealand News are vital elements in our programming, providing impartial news and information to New Zealanders every day. Radio New Zealand (RNZ) provides listeners with exciting and independent radio programmes in accordance with the Radio New Zealand Charter.

Next in Comment

Gordon Campbell on America’s ‘Green New Deal’
By: Gordon Campbell
Gordon Campbell on the Nelson fire and climate change
By: Gordon Campbell
Gordon Campbell on listening to Ocasio-Cortez about tax
By: Gordon Campbell
Gordon Campbell on the US exit from Afghanistan
By: Gordon Campbell
Gordon Campbell on our history of selling out the Kurds
By: Gordon Campbell
UPDATE: Nelson fires
By: New Zealand Police
Nelson fires update – conditional re-entry for Golden Hills
By: New Zealand Police
UPDATE: Nelson fires – Conditional re-entry for Residents
By: New Zealand Police
Tasman fires - two believed deliberately lit
By: New Zealand Police
Friday morning update from Police - Nelson fires
By: New Zealand Police
Pigeon Valley residents asked to leave their homes
By: New Zealand Police
PM's Post-Cabinet Press Conference 11/2/19: Fires Response
By: The Scoop Team
MSD support for those affected by Nelson Tasman fires
By: New Zealand Government
Refund RUC charges on Nelson Fires Hay Convoy
By: New Zealand National Party
Business support fund sought for the Nelson fires
By: New Zealand National Party
View as: DESKTOP | MOBILEWe're in BETA! Send Feedback © Scoop Media