Retailers throughout the country have come together today at the Retail NZ Summit on Violence and Anti-social behaviour
in Parliament’s Grand Hall to signify their commitment to keep their employees and contractors safe.
“Rates of aggression, violence and anti-social behaviour from members of the public have doubled over the past year, on
top of significant increases over the last few years,” Greg Harford, Retail NZ Chief Executive said today. “This is
having a big impact on the wellbeing of everyone working in the sector, and retailers have come together today to
discuss solutions.
“Retail workers have the right to come to work and go home every day without feeling unsafe. However, retail teams are
often threatened and abused in store, online or over the phone, and are increasingly being subjected to physical or even
sexual assault in-store. This is completely unacceptable, and retailers are asking everyone to #shopnice.
“Retailers are committed to providing great customer service and treating our customers with respect, but also to
keeping employees, contractors, other customers and visitors to stores safe and well. In a new Declaration of Violence
and Anti-social Behaviour, retailers are asking customers to treat workers with respect, use polite and non-threatening
language at all times, and comply with team member requests.
“This is especially important as Auckland retail stores begin to reopen from Wednesday. Some people may be frustrated by
new requirements around masks and distancing, but retailers are not prepared to accept sexual or racist harassment of
any kind, offensive or abusive language, threats or violence. People engaged in anti-social behaviour can expect to be
asked to leave stores. Let's #shopnice and treat everyone with respect.”
The Declaration is attached. The Summit and declaration is the first step in a programme of work being led by Retail NZ.
The next step is to confirm the Retail NZ Sector Action Plan on In-store Violence and Aggression with the retail sector,
the government and relevant public sector agencies.