COVID-19 has thrown major disruptions into the security landscape. Despite this, IDC forecasts steady growth in A/NZ
security services, with managed security services, threat detection and response services, and data security and privacy
solutions tipped for increased investment. Remote working/learning, security, and trust have emerged as key priorities
for business continuity and resiliency as businesses manage the impacts of COVID-19.
Security Services revenue in Australia is set to reach AUD$5,467 million by 2024. In New Zealand, revenue is set to grow
from NZD$464 million in 2019 to NZD $821 million by 2024. IDC's A/NZ forecast represents a five-year compound annual
growth rate (CAGR) of 12.3% for 2020-2024.
Managed security services are predicted to have the strongest growth across security-related services according to Emily
Lynch, A/NZ Associate Market Analyst for IT Services and author of IDC Australia/New Zealand's recently released Impact of COVID-19 and Future of Trust on Australia and New Zealand Managed Security Services report.
COVID-19 has changed security priorities significantly, and managed security services in A/NZ are set to benefit. Lynch
explains, "Organisations are facing additional challenges in maintaining their security environments. Working from home
and remote learning expand the cyber-attack surface and exponentially increase the number of vulnerable endpoints."
These new ways of working also accelerate demand for network security, identity access management (IAM), and
software-defined WAN (SD-WAN) solutions. Security must work "anytime, anywhere," just as employees and learners do. The
pandemic has blurred these traditional borders, and should also lift the sophistication of security strategies.
The recent Distributed Denial-of-Service (DDoS) attacks hitting the NZX, MetService, and other major Kiwi organisations
illustrate the criticality of investment in modern security infrastructure and practices to ensure that businesses are
protected from threat actors. Security must keep up with a constantly evolving threat landscape.
Lynch says, "Many A/NZ organisations intend to invest in specialist managed security services providers to help them
navigate new ways of working at scale and improve their threat detection and response capabilities. These investments
enhance an organisation's security posture and demonstrate a commitment to growing trust in their partners and
IDC's recent survey of A/NZ IT decision makers in the Asia/Pacific Enterprise IT and Business Services Sourcing Survey showed that 81% of New Zealand and 73% of Australia organisations indicate further investment in managed security
service providers to enhance their security.
However, the COVID-19 pandemic places extra pressure on A/NZ security services providers to be flexible, empathetic, and
reliable. Customers will closely assess the support received from their managed security service providers, and if they
trust their current provider to provide this support again during future storms.
Lynch adds, "The pandemic has caused a massive shake-up in external services needs, and customers must now evaluate
whether their current services provider ticks the new boxes created by COVID-19. Although not all customers are facing
cutbacks, for many organisations, gestures of additional support and goodwill will go a long way to bolstering trust
through the partnership and ensuring repeat business when the time comes for contract renewal."