Credit Union NZCU South Wins National Contact Centre Award
Credit union NZCU South are proud to announce that one of their Contact Centre Staff has won a prestigious national CRM
Contact Centre Award.
Antoinette Smith won one of four Outstanding Customer Service Representative Awards for overall attitude, WOW factor and
professionalism.
Based in Dunedin, Antoinette has worked for NZCU South for the last two and a half years. She is passionate about her
job and loves helping NZCU South’s members.
NZCU South Chief Executive Tania Dickie was delighted with Antoinette’s win.
“Antoinette is fantastic with customers. She goes out of her way to explain things in a way that is relevant to them,”
says Ms Dickie.
The Dunedin NZCU South Contact Centre was also a top three finalist in the Banking category along with ANZ and Rabobank
Direct. The sector title was taken out by Rabobank Direct.
“It was the third year we have entered the awards and our aim this year was to be a finalist and we are excited that our
team achieved success and met their goal,” says Ms Dickie.
All NZCU South Contact Centre staff undergo considerable training before talking with customers and are involved in on
the job coaching.to ensure that they provide the best service. The Dunedin based contact centre employs 10 staff who service the entire
South Island.
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