NZ Transport Agency’s Enterprise Search Improves Productivity & Public Access to Information
The NZ Transport Agency
is delivering productivity improvements and better public access to information as a result of deploying Syl Search, a
semantic enterprise search solution developed by Wellington-based software company Syl Semantics
The Transport Agency places a high value on information, to keep the organisation running smoothly, interact with
partners and deliver service to the public.
Through a government tender issued in 2012, the Transport Agency and the Ministry of Transport selected Syl Search from
Syl to provide an enterprise-wide search function to users at both agencies. Syl Search was integrated with a number of
content sources, providing quick and easy access to a wide range of information.
Syl Search was rolled out on-time and on-budget providing users with streamlined access to multiple content sources, and
providing customers and partners with a much-improved search function on transport sector websites. The project is now
known as ‘OneSearch’ and is considered a huge success by the project’s steering group and Transport Agency executive.
The Transport Agency know that Syl Search is making a real difference to their organisation. As part of an ongoing
workplace survey, people were asked to rate how well they trusted Transport Agency information and whether the Syl
Search solution had made information easier to find. The results spoke for themselves, clearly demonstrating that people
had adopted the solution easily, were finding relevant information quickly and accurately, and had a higher level of
trust in the Transport Agency’s information and systems.
Head of Information at the Transport Agency, Tracy Parsons explains that the sector agencies were looking for a
strategic partnership from the outset, with a partner that would invest and be flexible throughout the contract term and
beyond. Tracy was impressed with Syl’s in-depth knowledge of enterprise search and how easy it was to engage with the
Tracy Parsons says, “Syl just get enterprise search. It isn’t internet search; it needs to be more precise.”
Syl’s Managing Director Sean Wilson said, “Syl Search delivered tangible benefits to the Transport Agency. It enabled
improved employee productivity, better service to the public and partners, and a reduction in calls to the Transport
Agency contact centre. Encouragingly, the Transport Agency’s positive experience has led to other public and private
sector organisations looking at how to use Syl Search to deliver similar benefits.”
About Syl Semantics
Syl Semantics is part of a privately owned Wellington-based software company Syl Research Limited. Syl offers
market-leading Enterprise Search and Information Management solutions. Syl’s proprietary, semantic (meaning and context
aware) technology platform delivers solutions that are used by a growing number of government and enterprise customers,
with interest increasing locally and offshore. Syl provides its clients with solutions that work in their own, unique
business environment, enabling them to benefit from increased productivity, improved customer service and greater
control over ICT expenditure.