MEDIA RELEASE
21 November 2012
Innovation key to business sustainability
Ricoh New Zealand releases Sustainability Report 2012
Innovation has become the key ingredient for business sustainability according to Ricoh New Zealand’s newly released
2012 Sustainability Report:
The company is part of the Ricoh Group, which is recognised as being at the forefront of sustainability and consistently
ranks as one of the Global 100 Most Sustainable Corporations.
Ricoh New Zealand Managing Director Mike Pollok says the company’s latest sustainability report (covering the 2011/12
financial year) reflects the tough economic conditions where businesses have had to re-invent themselves, becoming
fitter, tighter and leaner.
“This requirement emphasises the true meaning of business sustainability,” he says.
“Ricoh has taken the approach that New Zealand business is not going to return to the heady days we enjoyed before the
global economic crisis. The operating environment has changed forever. This is the ‘new normal’.”
“Organisations that can innovate and adapt to change will survive. Bluntly, those that are inefficient and can’t deal
with the technology revolution will fade or die.”
Ricoh New Zealand’s 2012 Sustainability Report illustrates the company’s success in changing and innovating to counter
the economic environment and make 2012 a year of record profits, for the second year in a row.
“Our culture of innovation and continuous improvement has delivered operating costs which are significantly lower as a
percentage of sales compared to our competitors.” Mike Pollok says. “That’s what we are helping our customers achieve as
well.”
Other successes highlighted in the 2012 Sustainability Report include:
• World-class innovation - The National Service Division developed RIFLE (Ricoh’s Intelligent Fault Logging Engine), a unique locally developed
online system which has improved service efficiency for both Ricoh New Zealand and its clients. This innovation has
received praise and interest globally from within the Ricoh Group.
• Ricoh IT Services - A key new division was formed within Ricoh Consulting, reflecting the ongoing expansion of Ricoh New Zealand’s
consultancy services to include expert IT support and procurement for small to medium enterprises.
• Product stewardship - Ricoh New Zealand collected and recycled more than 59,600 used toner cartridges from customers which diverted 13,345kg
of waste from landfill.
Mike Pollok says the unprecedented and increasingly rapid rate of change in the technology industry, and a flattening
market for multi-functional devices and page prints, have been the catalyst for Ricoh’s recent evolution.
“We have moved form our traditional business of supplying machines to a provider of value-adding business solutions. We
will continue to add value for our customers by understanding their businesses, helping them imagine future
possibilities and transform through innovation in document and IT solutions.”
Ends
Ricoh New Zealand’s Sustainability Report 2012 can be viewed at
http://www.ricoh.co.nz/about/pdf/Ricoh-Sustainability-2012.pdf.
About Ricoh Ricoh is a global technology company specialising in office imaging equipment, production print solutions, document
management systems and IT services.
Ricoh New Zealand Ltd is a wholly owned subsidiary of Ricoh Company Ltd, Japan. The company’s New Zealand head office is
located in Auckland, with six branch offices and a national network of 14 dealers providing sales, service and support
in all areas of the country. Under its corporate tagline, ‘imagine. change.’ Ricoh helps companies to transform the way they work by harnessing the collective knowledge and ideas of their
employees.