Media Release
27 February 2008
Canon move to IP telephony with TelstraClear
In line with Canon New Zealand’s drive to lead the market in customer service, they have selected TelstraClear to
provide a fully managed converged voice and data solution. The three year contract includes Canon’s nationwide offices
and warehouses, as well as the company’s Auckland and Christchurch call centres.
Canon New Zealand Managing Director Craig Manson says TelstraClear has developed an innovative, future-proofed solution
for the company that will result in greater efficiencies and improved customer service.
“TelstraClear has developed a cost effective system that serves us now and into the future.”
“Customers rely on Canon print, video-conferencing and photocopier solutions to keep their businesses running. Canon’s
modern business products are fully networked printers which can log their own service calls with Field Engineers and
order toner and supplies directly without the customers’ involvement. We needed a telecommunications partner and
solution to match.”
“Our commitment with TelstraClear signals a complete move for Canon into IP telephony, with improved efficiencies, the
ability to improve call management, flexibility around staffing and ultimately, an improvement in service to our
customers.”
TelstraClear Head of Large Enterprises Mark Wilson, says TelstraClear has developed a solution for Canon New Zealand
that extends its business infrastructure.
“TelstraClear is implementing a Cisco Unified Communications solution, that will deliver end-to-end converged
communications, virtual contact centre integration and the latest in session initiation protocol presence capabilities.”
“The company’s day-to-day corporate communications will also benefit, with an increase in network bandwidth allowing for
such things as desk top audio and video conferencing.”
ENDS