Air NZ's online check-in a hit with customers

4 April 2007

Air New Zealand's online check-in a hit with customers

Air New Zealand's new check-in online service has been a huge hit, with more than 6,300 customers checking in over the internet since it went live last Wednesday.

Available to all Air New Zealand domestic customers, the innovative new service allows passengers to select their own seats, check-in and then create their own boarding passes with their printer at work or home.

Air New Zealand Group General Manager Short Haul Norm Thompson said the airline was thrilled with the strong uptake from passengers.

"The number of online check-ins has more than tripled since we first trialled the service on direct flights between Auckland, Wellington and Christchurch seven months ago, increasing from 1,900 check-ins last week to over 6,300 this week," said Mr Thompson.

"This confirms our belief that there is a strong appetite for online services in both the main centres and regions, with customers telling us they love selecting their own seats and they're saving valuable time by heading straight to the gate with their printed boarding passes," said Mr Thompson.

The new check-in online service is one of a series of internet-based initiatives introduced by the airline in the last 12 months such as the hugely popular "grabaseat" campaign which introduced long haul fares for the first time this week to Los Angeles and Shanghai.

Air New Zealand's online check-in service is available to all domestic customers as part of the online booking process, or through the 'Manage Bookings' section of www.airnewzealand.co.nz if booking through Air New Zealand's contact centre, an Air New Zealand Holidays Store or via the airline's corporate travel management company Business Direct.

Online check-in customers travelling without baggage can go directly to the gate up to 20 minutes before check in. Customers with luggage simply drop it off at the baggage kiosk no later than 30 minutes before their departure before heading directly to the gate.

Air New Zealand will continue to offer over-the-counter check-in services and kiosk check-in for all domestic flights.

ENDS

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