INDEPENDENT NEWS

Clients Dominate Manawatu Contact Centre Nominatns

Published: Tue 14 Nov 2006 11:02 AM
Hindin Communications Clients Dominate Manawatu Contact Centre Awards Nominations
Press release, 14-November-06, Hindin Communications Ltd, Christchurch, New Zealand: Three contact centre clients of Hindin Communications, creators of KnowledgeBase software, are well represented at this year's nominations for the 2006 Manawatu Contact Centre Awards.
The awards recognise excellence in a number of aspects of contact centre operations including management, training and health and safety.
Key KnowledgeBase clients in the Manawatu region are the Palmerston North City Council, Land Transport New Zealand and Massey University.
Massey University is one of three nominees for the Supreme Award – Contact Centre of the Year. All three organisations are well represented across the range of categories and fill the field for the category of Contact Centre Manager of the Year. Massey and LTNZ have four nominations each.
Nominees have been visited by judges over the last three weeks and award winners will be announced in Palmerston North on November 17 at a black tie dinner.
- Hindin's KnowledgeBase system has been used by the Palmerston North City Council for five years and was recently implemented in an After Hours Contact Centre servicing ratepayers for seven district councils.
- Massey University first invested in KnowledgeBase in 1999, using it to help manage their student enquiries and track any referrals to back office functions.
- LTNZ has been using KnowledgeBase at their Transport Registry Office in Palmerston North since November 2005, providing rapid responses to queries from drivers registering their vehicles.
Hindin has been working in the Manawatu region for a number of years and is gradually expanding its client base to councils and other organisations in the surrounding areas, as well as New Zealand wide.
David Johnstone MD at Hindin Communications says “Having so many clients being recognised through these awards is a wonderful acknowledgement of their achievements and also of the powerful solutions that KnowledgeBase can provide.
The success of our clients is being reflected in the continued growth of Hindin to keep up with demand and the level of service required. ”
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About Hindin Communications Ltd
Hindin Communications, established in 1987, is a New Zealand owned innovator of advanced knowledge management solutions. The company has produced its flagship software product, KnowledgeBase, to support Contact Centres and Service divisions within large organisations, including educational institutions, local authorities and government departments.
KnowledgeBase promotes efficient quality customer service. It avoids passing customers from department to department and typically allows 80% of all enquiries to be completely settled at the first point of call. For those items that can’t be resolved immediately, KnowledgeBase measures and manages the service level from initial enquiry to resolution either by external contractors or internal service divisions.
Using KnowledgeBase, customers can realise productivity gains, potentially saving hundreds of thousands of dollars per annum. For further information visit www.knowledgebase.co.nz.
Manawatu Contact Centre Cluster
For more information about the awards and the Cluster visit www.mcc.org.nz
ENDS

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