1 November 2006
Traffic jams on the information superhighway
An annual Consumer survey of over 10,000 internet users has revealed declining satisfaction with ISPs. Only 66% of
respondents to the 2006 survey were satisfied or very satisfied with their ISP, compared to 82% last year. This average
is dragged down by the ratings for Xtra, whose customers made up 51% of the responses received.
Xtra rated the worst in every category of the survey, with just 55% of its customers rating it satisfactory or very
satisfactory, down from 78% last year.
The top rated ISP, for the 3rd year in a row was Inspire. A huge 97% of Inspire users responding rated its performance
as good of very good.
“Support, both online and offline is a key factor in satisfaction with your ISP” says David Russell of Consumers’
Institute. “However, price is still key. Consumers can choose the best dial-up or broadband ISP for their needs by using
the interactive plan selectors at consumer.org.nz.”