14 September 2006
Mobil to migrate customer service functions
In 2007 Mobil will be migrating functions provided by two Wellington Customer Service Centres, to the ExxonMobil Asia
Pacific Business Service Centre in Bangkok.
The two centres were established in Wellington in 2000 to centralise the combined fuels and lubricants ordering and
delivery business for New Zealand and Australia. About 140 staff and contractors will be directly affected by the
change. About 1000 people work for Mobil Oil New Zealand Limited and its subsidiaries.
Migration will be done over time, starting in 2007 with an expected completion in mid 2007. Staff have been kept fully
informed of the changes. Mobil will look to redeploy staff where possible. For those that cannot be redeployed, a
competitive separation and career transition package is being offered.
"ExxonMobil remains committed to New Zealand. We have been in New Zealand for 110 years and are investing tens of
millions of dollars locally to improve our businesses, as well as reviewing new investment opportunities," said Country
Manager Cameron Bower.
"The changes are designed to help our core fuels and lubricant marketing businesses to be more competitive in the
future. The oil industry in New Zealand is highly competitive with strong pressure on margins," said Mr Bower. "We must
look for opportunities to reduce our costs and leverage on our company strengths. One of our key strengths is the
ability to implement global models and standardise processes."
ENDS