Appointment Release
5th July 2006
CANON APPOINTS NATIONAL MANAGER CUSTOMER CARE
Canon New Zealand has appointed Mike Johnston to the position of National Manager Customer Care, giving him nationwide
responsibility for delivery of all aspects of Canon’s customer experience.
This pivotal role provides leadership to all core elements of customer care, in both pre and post sales environments,
for the Business and Consumer sales and marketing channels. Within Canon, Customer Care brings together all customer
touch points, ranging from telephone enquiries received into the Business Services groups in Auckland and Christchurch,
physical customer visits into Branch Offices, through to providing more traditional customer support, repair and service
to Canon’s Consumer and Business customers through a nationwide field and workshop technical workforce.
Prior to his appointment, Mike held a number of commercial, operational and general management roles at TelstraClear.
Commenting on the appointment Canon New Zealand managing director, Tony Wills, said: “Mike brings significant skills and
experience to this important role, which will enable Canon to build on our current success and help ensure we achieve
our goal for 2006 and beyond.”
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APPOINTMENT RELEASE
5th July 2006
CANON APPOINTS RETAIL CHANNEL MANAGER
Canon New Zealand has appointed Brad Gibbons as Retail Channel Manager for its Consumer Imaging Products Group. Brad
will be responsible for managing relationships with Canon New Zealand’s retail partners.
This is a new position at Canon and part of the company’s new channel management structure which has seen dedicated
senior managers appointed to head up each of the three key channels of photo, retail and commercial.
Commenting on his appointment, Craig Manson, national manager, Consumer Imaging Products Group, Canon New Zealand said:
“Brad brings a wealth of skills and experience to this important role. With a strong account management team behind him,
Canon is now well placed to really maximise opportunities within this channel.”
Prior to his appointment Brad was a National Account Manager at Heinz Watties.
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Appointment Release
5th July 2006
CANON MARKETING APPOINTMENTS
Canon New Zealand has made two appointments within its business division – the Business Imaging Solutions Group (BISG).
Tara Worley has been appointed Marketing Operations Manager, responsible for the BISG Product Management and Marketing
Team. This role also includes marketing support for Canon's Production and Graphic Arts division for professional print
businesses.
Tara was previously Sales Operations Manager and was responsible for tenders.
Canon has also appointed Robert de Jeu to the position of Product Manager – Paper and Consumables within the BISG
Marketing Team. Robert has worked at Canon since winning the 2005 Canon Scholarship offered to business students at
Massey University in Auckland. The scholarship included a work placement with Canon New Zealand which led to his current
appointment.
Robert is responsible for overall product management of the paper and consumables business.
ENDS