Travel Retailer Switches To All-Inclusive Pricing
New Zealand’s largest single travel brand is introducing all-inclusive
advertised pricing from tomorrow, and is encouraging the rest of the
industry to adopt the practice.
Flight Centre will now include all pre-payable government taxes and
airport charges when advertising airfares and holiday package deals, after
ongoing feedback from both customers and staff.
Flight Centre general manager Sue Rennick said the move was part of an
industry trend towards all-inclusive pricing, and she expected all travel
to be advertised this way within the next three months.
“It’s what the customer wants and what our consultants want, as it gets
rid of any misunderstanding and frustration on both sides of a travel
purchase.”
Ms Rennick said initially some travellers may believe airfares were going
up, but people would soon get used to the new all-inclusive airfare levels.
“When this practice becomes consistent throughout the industry,
comparisons will be easier to make, and competition a more even playing
field. This is a positive move for the customer and the industry.”
While overseas taxes and surcharges can change quickly due to currency
fluctuations, Ms Rennick said the retailer would endeavour to keep
advertised pricing as current as possible.
“While prices are constantly changing, the vast majority of our advertised
pricing will remain valid throughout any one campaign period.”
Flight Centre began the all-inclusive process nine months ago, bringing
fuel surcharges into main body airfare pricing.
ENDS