9 March 2006
Air New Zealand Comes To The Aid Of U2 Fans
Air New Zealand announced today it would lend a helping hand to U2 fans inconvenienced by the unexpected postponement
of the band's New Zealand concerts later this month.
Group General Manager Marketing, Network and Sales Norm Thompson said the concerts had generated massive interest from
customers and he had significant empathy for those who had booked non-refundable tickets to fly to Auckland to see one
of the greatest bands of all time.
"We will ensure that concert ticket holders who have booked non refundable fares on our services to fly to Auckland for
the concert have the opportunity to transfer their fare to one of the same class once a new concert date is announced by
the promoter. In addition the airline will waive its change fees," Mr Thompson said.
Mr Thompson said customers affected should visit their local Air New Zealand Travel Centre or booking agent with their
concert tickets and E ticket prior to the date of their flight to change their booking. In the event that the concerts
were cancelled, customers who did visit their Travel Centre or booking agent would have their tickets held in credit for
12 months.
"Due to the high popularity of the concerts we expect there will be considerable demand from customers wanting to
change their non refundable fares. Unfortunately, not everyone will be successful in booking seats on the flight they
want. Therefore, some customers may have to pay the difference between the cost of their non refundable fare and the
next fare class available."
ENDS