New Zealand Inland Revenue Selects Siebel Systems to Increase Efficiencies with Case Management
Case Management Tools from Siebel Systems to Be Deployed in Audit, Returns and Debt Collection, and Child Support
Business Areas
New Zealand, Auckland —November 22, 2005—Siebel Systems, Inc. (NASDAQ: SEBL), a leading provider of customer-facing
solutions, today announced that the New Zealand Inland Revenue Department has selected Siebel Enterprise Case Management
and Siebel Public Sector Case Management Analytics to provide a framework for increasing the efficiency and
effectiveness of its case management and to enable the seamless transition of cases between its business areas.
Siebel Systems’ case management solution will be rolled out initially in Inland Revenue’s audit, return and debt
collection, and child support business areas. It will be accessed by an estimated 1,000 audit users, 500 return and debt
collection users, and 700 child support users, plus other potential users across Inland Revenue. Design, configuration,
and testing will occur prior to the rollout to each business area, starting with the audit area in June 2006.
Inland Revenue provides the government with the revenue it requires for community programs and administers several of
the government’s social support programs. The government agency will utilise Siebel Systems’ expertise in the public
sector to automate its case-related activities and standardize the working processes in each business area to bring
greater consistency to managing cases.
“Siebel Systems offered the most flexible and scalable solution for our business requirements,” said John Moreno, Inland
Revenue’s Project Manager for the Case Management Project. “The existing case management system runs on a core mainframe
as a separate database from other systems, and information was disparate. Access to and management of a higher quality
of information and enhanced reporting and analytics tools from the Siebel solution are expected to resolve cases faster.
Inland Revenue staff will also be able to easily transfer cases to one another. Additionally, if other departments in
the government have similar needs, they may look to leverage Inland Revenue’s purchase of Siebel Systems’solutions.”
“There is an increased drive for more efficient and accurate delivery of government services,” said Aden Forest, Country
Manager for Siebel Systems in New Zealand. “For tax and revenue agencies like Inland Revenue, Siebel’s case management
solution offers improved insight into its case management business function and more effective work practices. Siebel’s
technology provides Inland Revenue with best practices based on proven success and is easy to configure, deploy, and
maintain.”
In 2002 Inland Revenue developed and launched a comprehensive e-Enablement Strategy to support its future direction. The
Strategy included initiatives such as streamlining and simplifying its tax processes, creating an environment that
enabled compliance, and enhancing the administration of its social policy initiatives. As part of the requirement to
support this, a new case management system was also identified.
Inland Revenue commenced its procurement process in 2004 and went to market with a request for proposals. The solution
it sought had to automate the primary processes it carried out manually, provide a comprehensive level of reporting
information, and provide a measure for the timeliness of its cases and compliance to performance standards.
Siebel Customer Adaptive Solutions, which encompass all Siebel product and service offerings, including Siebel
Enterprise Case Management and Siebel Public Sector, enable organisations to better understand and adapt to the needs of
their customers in response to rapidly changing business requirements. Companies embracing Siebel Customer Adaptive
Solutions will be able to more effectively and quickly anticipate customer needs, realign their customer-facing business
processes for systemic and consistent improvement, and direct the right actions across their business to maximize
customer satisfaction and profitability. For more information, please visit www.siebel.com.
About Siebel Systems
Siebel Systems is a leading provider of software solutions and services that drive value and loyalty in client-customer
relationships, providing best-in-class capabilities in on-premise and hosted customer relationship management (CRM),
business analytics, and customer data integration. Siebel’s new Customer Adaptive Solutions enable organisations to
model their customer-centric business processes in order to drive the most effective customer interactions, gain
increased insight over time, and continually realign those processes for systemic and consistent improvement. With more
than $2 billion in R investments, 11-plus years of customer software experience, an extensive global ecosystem of alliance partners, and
more than 4,000 customers and 3.7 million live users, Siebel is the proven choice in helping organisations of all types
and sizes achieve customer-driven business results. For more information, visit www.siebel.com.
ENDS