Restructure puts CLEAR on stronger footing to meet customer needs and accelerate growth
CLEAR Communications says a renewed focus on the customer is at the core of a restructure announced today.
Chief Executive Peter Kaliaropoulos says the new-look organisation, which replaces eight directorates with four
customer-facing business units supported by six service units, will be better poised to deliver on the promise of
"better, faster, cheaper" eBusiness and communications solutions.
"We've set ourselves very ambitious targets in terms of market share, revenue growth and profitability," says Mr
Kaliaropoulos. "CLEAR will meet those targets only if we give new and existing customers a convincing reason to choose
us. This new organisational structure puts us on the right footing to do exactly that."
Mr Kaliaropoulos says the restructure was one outcome of a recent strategic review, which was also instrumental in
CLEAR's decision to enter the auction for mobility spectrum.
The restructure is effective immediately, with a transition period ending 31 December.
The four business units will focus on specific market segments and will be responsible for end-to-end service
development and delivery, including product development and management, marketing, sales and distribution. They will
also be accountable for their own performance on a profit and loss basis. They will be:
* Business Markets, headed by Ian Scherger. This unit will service corporate, business and government customers,
and will be responsible for contact centre solutions, managed networks, CLEAR Net, IP development, eCommerce and Zfree.
* Mass Markets, headed by Steve Jackson. Its core functions will be mass market consumer and business sales, and
solutions including voice and cards services, Ztalk and other packages.
* Wireless, headed by Mike Beazley. This unit will spearhead CLEAR's market position in mobile Internet and data
services, and will market and sell all mobile services.
* Wholesale, headed by Ray O'Brien. This unit has been established to account manage wholesale customers, an
increasingly important and differentiated segment for CLEAR.
Supporting the four business units will be six internal support teams, or service units. They are Marketing
Communications, Finance and Business Planning, Corporate Affairs, Networks and Customer Service, Information Technology,
and Human Resources.
Current Networks Director Ken Benson and Sales Director Dr Ted Watson will both take the opportunity afforded by the
restructure to pursue personal goals outside the organisation. Mr Kaliaropolous has paid tribute to their contributions,
saying they have been instrumental in CLEAR's transformation from a long-distance voice company into a business-focused
information communications leader.
Editor's note: Peter Kaliaropoulos will give a media briefing at 2pm on Wednesday, 29 November, to further explain the
restructure. Venue: CLEAR Centre, cnr Northcote Road and Taharato Roads, Takapuna. If you want to dial in to the
briefing, please ring 09 912 4900.
For further information contact Ross Inglis Public Affairs Manager CLEAR Communications Ph: (09) 912 4400 Office
Ph: (021) 636 228 Mobile
CLEAR Communications structure: December 2000
Ross Inglis Public Affairs Manager CLEAR Communications DDI: 09 912 4400 Mob: 021 636 228 firstname.lastname@example.org