Auckland City Council - City Scene
Auckland City's Planning Group is the 'National Public Sector Winner of the 1999 Business Development Quality Award'.
The announcement was made at a function in Parliament hosted by the Business Development Minister, the Commerce Minister
and the Minister for the Environment.
The Business Development Quality Awards are presented annually to recognise and promote business excellence and quality
management among small to medium size businesses in both the private and public sector, including business units within
those organisations.
Local authorities were encouraged to submit entries relating to their responsibilities under the Resource Management
Act. Applicants had to submit a written application which was assessed against the criteria of the US Malcolm Baldridge
National Quality Award. The seven criteria categories are:
Leadership, Strategic Planning, Customer and Market Focus, Information and Analysis, Human Resource Focus, Process
Management and Business Results.
In making their decision, assessors noted the strong involvement of staff in planning, comprehensive performance
measurement, and strong strategic development.
As part of the award, City Planning can send a staff member on an escorted study visit next month to selected Baldridge
winners in the United States. This is funded by the three sponsoring ministries.