INDEPENDENT NEWS

Green light for street light outage app

Published: Wed 4 Sep 2019 02:06 PM
Media release
Wednesday 4 September
Green light for street light outage app
The general public in Wellington will now be able to check if a street light in the city has been reported and is being dealt with.
The new feature being piloted as part of the FIXiT App is live today, says Manager Transport & Infrastructure Siobhan Procter.
“A link from the FIXiT App takes users to a web page featuring an interactive map which shows each light outage (highlighted in red), so customers can be assured the outage is logged and being dealt with.
“This new functionality helps customers as they can now see whether an outage has been reported and when it is due to be fixed.
“We’ve developed the App and web page as part of our continuous improvement process,” says Siobhan. “The benefit is that people can check themselves if a light has been reported as an outage, rather than having to get in touch with the Council Contact Centre.”
Lighting outages may be as a result of storm damage, pole replacement work, vegetation infringement, electricity network power supply outages, or quite simply a faulty light or fuse. Lighting and power outages are most likely to occur during storms, high winds and heavy rain.
The standard timeline for fixing a simple lighting outage is 15 working days. Sometimes a light may have an issue which is not a straightforward fix, or involves a number of parties, in which case the fix will take longer to sort out, but the outage map will show everyone that an outage has been identified and that a solution is being progressed.
The outage map is still in the development and pilot phase. Currently a report is manually downloaded each morning and input into the map so that the outage appears in a geospatial map of the city. Eventually this process will be automated, and map information will be in real time. Part of the pilot trial is to establish realistic fix time for each category of outage.
The map is a joint project between Wellington City Council and Wellington Electricity, whose CEO Greg Skelton says “We’re very happy to contribute to this initiative and support the Council’s process improvement programme for their customers”.
If the user is already using the FIXiT app, then they may have to go to the app store and select the FIXiT app, and update when prompted.
In addition to using the outage map to report or get information about an outage, the public can contact the Council’s Contact Centre directly on 04 499 4444, or email via info@wcc.govt.nz.
ENDS
Related links:
Street light outages
FIXiT App

Next in New Zealand politics

On The Ethics (and Some Of The Economics) Of Lifting The Lockdown
By: Gordon Campbell
On Going To Level Four (and Scrapping The Olympics) Right Now
By: Gordon Campbell
Cabinet Approves Business Continuity Package In Response To COVID-19
By: New Zealand Government
Statement From Police Commissioner Mike Bush Following Guilty Pleas In Operation Deans Prosecution
By: New Zealand Police
Record transport investment in Draft GPS 2021
By: New Zealand Government
On The Loss Of Abortion Safe Zones
By: Gordon Campbell
On The Oil Price Smackdown, And On National’s Fatuous Crusade Against Red Tape
By: Gordon Campbell
Predator Free 2050 Strategy - Expert Reaction
By: Science Media Centre
On Buying Ventilators, And Expanding The Testing For Covid-19
By: Gordon Campbell
Advance payments to support contractors
By: New Zealand Government
Auckland Council Welcomes Package To Stimulate Economic Recovery
By: Auckland Council
Infrastructure Sector Sees 30 Percent Less Jobs
By: Infrastructure NZ
COVID-19 And The Fundamentals Of Living On A Timed Borrow
By: Nikko AM
Fixing Wellington’s Infrastructure Deficit Should Be Top Of Government’s To-do List
By: Business Central
Nation Steps Up To COVID-19 Alert Level 2
By: New Zealand Government
View as: DESKTOP | MOBILEWe're in BETA! Send Feedback © Scoop Media